The Careers: vacancies

Personal Lines Insurance Advisor vacancy

Based in our Sutton Coldfield Office your responsibilities will include:

  • Providing a market leading broking service, focused on providing quality customer service and positive outcomes for our brokers and their clients
  • Car, van & household insurance quotations via telephone
  • Process client renewals
  • Process Mid Term Adjustments
  • To develop a strong working relationship with your clients, our insurers and brokers
  • To meet KPIs and objectives set out by team leader
  • To add value to our customers at every interaction
  • To deal with problems constructively, looking to solve the root cause of day to day issues faced, engaging with the team leaders and management
  • Support team leader, undertaking tasks delegated where required
  • Promote employee ownership, understanding responsibilities and principles
  • Support other broking teams when required

Knowledge, Skills and Experience

  • The individual should have several years’ experience working in an insurance broking capacity, namely personal lines.
  • Knowledge and experience with CDL Strata broking software
  • Car, commercial vehicle and household insurance quotation experience
  • Bespoke underwriting and referral experience
  • Excellent customer service skills and telephone manner
  • Manage well in pressurised situations
  • Look to find solutions to problems
  • Manage own time effectively and prioritise effectively
  • GCSE & A Level or equivalent education is required Degree level education and CII qualifications being preferable but not essential
  • Experience and use of MS Office is required, and prior experience of using Broking software and Insurer extranets is preferable but not essential

Salary & Benefits

We offer competitive salaries, which are negotiable dependent on experience.

  • Private Medical
  • Pension
  • 26 days holiday plus bank holidays
  • Become part of a growing, employee owned business
  • Discount on selected insurance products
  • 4 x Salary Death in Service Benefit

Working hours

37.5 hours per week, working between 08.00 and 18.00 Monday - Friday

Interested?

To find out more about this position and to register your interest, please contact Carl Jones.


  See all vacancies

No agencies

We kindly ask recruitment agencies not to contact us about our vacancies.

Permanent / full-time

About your career with TEn

Learn more detail about a career with TEn Insurance Services and employee ownership.