The Services: The System

Details about hardware, software and internet connectivity can be either a total turn-off or a matter of serious concern to different brokers.

Consequently, it may be enough for you to know that the TEn back-office system features the following:-

  • it all comes pre-configured
  • we train you to use it as prescribed
  • there is a monthly charge per seat
  • periodic upgrades are included

If that is all you want to know, then that’s it; or, alternatively, you can read on.

The Infrastructure

The basic requirement for the system is a broadband connection, which can vary in capacity dependent upon the number of people in any location. Nevertheless, it is a relatively inexpensive starting point.

The system is Windows based, so PCs are essential (W7, W10 or above) . Also, a standard local area network (possibly wireless) will be necessary if there are multiple users in any one office.

Apart from that, one or more printers and a scanner form part of the basic infrastructure.

No servers are necessary and everything else is generally available in any locality from reputable suppliers; or if Practices deem themselves competent in putting things together, these items can all be purchased on the Net.

The Works

The software and the ASP service is not a website - it is a full Windows based broking system - all of which is delivered down the line.

Whilst the ASP service does include integrated Microsoft products; such as Office and Outlook, as part of the monthly fee, members will normally purchase licenses for these applications for their local machines as well.

The necessary and compliant documentation is pre-determined by TEn; client letters, schedules, registers, TOBAs etc and all of which are produced by the system at the appropriate moments.

Similarly, the future maintenance of these and business workflows are a matter for TEn.

The Tasks

Given the nature of the TEn business model, the system tasks performed by Practices are broadly or exactly similar to those that tend to rest within the branch offices of national brokers. So, that means no local system maintenance, configuration decisions to make, or back-ups to perform etc.

On the other hand, Practices are responsible for the capture and maintenance of required client and risk information; the production of invoices; the input of claims; the running of local/relevant reports and so on.

Equally, burdens such as reconciliation of agency accounts are centralised, as they would be within a national broker.

The Conversion

Obviously, not a particularly relevant issue to a start-up operation; as there is nothing to convert from.

For an established broker the situation is somewhat different, although it is anticipated that their data will be sufficiently slight to make electronic conversion uneconomical in most cases.

The re-keying of relatively little data versus the electronic conversion of it is not the major issue that many brokers think it is. Electronic conversions require a good deal of specification and subsequent checking and correction in any case.

The time differential is marginal at best and the results of electronic conversion always involve compromise. The real barrier to changing systems is the capital investment and time in respect of configuration and implementation decisions. TEn, has by its very nature, done much to diminish both of these cost elements.