The System

The Overview

The detail about hardware, software and broadband connectivity can be, either, a total turn-off, or a matter of very keen interest to different brokers.

Consequently, it may be enough for you to know that the TEn back-office system from Acturis features the following: -

  • it all comes pre-configured and exists in the Cloud
  • we train you how to use it as we prescribe it to be used
  • there is a monthly charge per seat including VAT
  • there is a wealth of MI available via a portal
  • periodic upgrades occur and are included in the price

If that is all you want to know, then that’s it… finished. Alternatively, you can read on and/or watch the video, if you would like to know a little more.

The Infrastructure

The basic requirement is a broadband connection, which can vary in capacity depending on what level service you can obtain. Anything other than rural internet poverty is fine.

The native operating system is Windows, so PCs are the better choice. And, a local area network will be necessary if there are multiple users in a single office location.

We do not encourage the use of Apple Macs, but they are not out of the question. We can use Terminal Services to have them operate just like a PC. However, it does cost us a little more and we pass that extra cost on.

Apart from that, one or more printers and a scanner are essential. A combined laser printer/scanner is the norm.

No server is necessary and everything else is available from local suppliers or on-line.

The Acturis Features

The Acturis system resides in the Cloud and it is a full Windows based broking system.

Acturis does not include essential integrated Microsoft products, such as Office, as part of their monthly fee. Members must license these applications separately for their own machines.

Microsoft Office 365 Business Edition, rented monthly or annually, is the universal choice of most Members, as well as TEn itself.

Compliant documentation is pre-determined by TEn; client letters, schedules, registers, TOBAs etc and all of which are produced from the system at the appropriate times.

Of course, the future maintenance and development of documents and business workflows - following AR consultation - are a matter for TEn.

Acturis features a growing number of SME Quote & Bind products, which are available to ARs with the requisite competency levels and the business need. TEn has also integrated it’s Acturis implementation with their extremely useful mobile app.

Clearly, there is so much more we could say about the system, but the point is hopefully made, that we have a full implementation of this market leading system.

The MI Portal

The MI Portal has been designed specifically to give TEn ARs visibility of key data within their brokerage.

Updating daily with figures taken directly from the fully integrated Acturis system, the dashboard provides a snapshot of exactly what is going on within their business, that is simple, quick and easy to view.

Graphs indicate how much, where and when money is moving in and out of their business. This information can be viewed from a helicopter perspective or drilled down to gain an understanding of the specifics of a client and policy.

The Tasks

Given the nature of the TEn business model, the system tasks performed by ARs are broadly similar to those that tend to rest within the branch offices of other brokers. This means, no local system maintenance, no back-ups to perform and no configuration decisions

On the other hand, Members are responsible for the capture and maintenance of required client and risk information, the production of invoices, the input of claims and so on. The things brokers generally do.

Equally, functions such as reconciliation of insurer accounts are centralised elsewhere, as they would be within a larger broker.

The Conversion

Obviously, this is not a relevant issue for a start-up operation, as there is nothing to convert and nowhere to convert from.

For an established broker the situation is different, although their data is normally sufficiently slight to make electronic conversion uneconomical in most cases.

The re-keying of small amounts of data, versus the electronic conversion of it, does not represent the burden that many brokers think it is. Electronic conversions require a good deal of specification and subsequent checking and correction.

And that can take just as much time as re-keying.

So, the differential is often marginal at best and the results of electronic conversion always involve compromise. Nevertheless, TEn does benefit from in-house conversion capability and will look at every case on its merits.

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