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The Tentacle

Former TEn Member Returns As BIDM

We are pleased to announce the return of former TEn Member Philip May. Re-joining TEn, as a member of staff, Philip is now our southern-based Broker Inspection and Development manager. His role focuses on helping TEn members to strengthen all areas of their broking business, from placement strategies to lead generation. Philip provides detailed compliance checks with the support of our external compliance consultants and guides members through any regulatory challenges they may face as well as new…

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Vulnerable Customer Success Story

Identifying a customer as vulnerable is not only vitally important to ensure they are treated in a fair and equal way, but it can also impact customers cover and the way an insurer will deal with them. Within the network, we have recently been made aware of a case where had the customer not been identified as vulnerable and subsequent action taken, a complaint and policy cancellation would have been made by the customer. Whilst we have removed any names and details, we hope that the following will…

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TEn Top Tips for Managing Your CPD Hours in 2021

As you’ll be aware, completing your CPD hours every year is a mandatory requirement under the Insurance Distribution Directive 2018 (IDD). If you hold an Insurance qualification, you’ll need to complete 35 hours Continuing Professional Development, with a minimum of 21 of those hours needing to be structured. If you do not hold any insurance qualifications, but still work within the industry, you will need to complete a minimum of 15 hours. CPD activities are a great way to enhance your knowledge,…

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TEn Top Tips for a Successful Virtual Introduction

At the start of the pandemic, it was perhaps easier to connect with people digitally, with a short-term focus on renewals and conducting meetings with a customer base with whom you already had a professional relationship. But now we see the effects of Covid having more of a long-term impact on the way we work. Moving forward you’ll now be looking to win new business with only virtual introductions and interactions. For some of us, this shift will be natural and easy, but for others, this will pose…

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TEn Top Tips for Creating a Compliant Promotion

Promotions are a great way to get your business and products noticed and can come in many forms from flyers to digital adverts across the internet. As with any advertising, you must ensure everything you do is compliant. We have put together our top tips to keep in mind when creating your promotion below. 1. Think about your target audience. Define who they are, perhaps creating prospect profiles for specific products. 2. Make sure your information is easy to understand. It needs to be sufficient,…

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Frequently asked questions

When a Broker contacts TEn, they, of course, have a number of questions they would like us to answer. We have compiled some of the most frequently asked questions below. What does it mean to be an AR? An Appointed Representative is a person who undertakes regulated activities as an agent of a firm that is Directly Authorised and acts as a Principal. In this case we, TEn, are the Principal. What level of experience/ qualifications do I need to be accepted by TEn? At TEn we want to ensure both we…

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AR Success - UK Broker Awards Win

We are pleased to share that James Noble, TEn Network member and Director of MyFirstUK, was awarded the title of Young Broker of the Year at the 2020 UK Broker Awards. This years’ virtual ceremony took place on 11th September and marked the second year in a row that James had been shortlisted for an award. In 2019 James and others at MyFirst were shortlisted in the Startup category at the UK Broker Awards and the same category at the British Insurance Awards, although unsuccessful, a string of nominations…

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Continuing to build your digital presence post lockdown

Over the last few months, our reliance on digital forms of communication has become undeniable. Although this was, for many, a forced shift and face to face interactions are now likely to be valued far more than we before realised, there are still some things we can take forward from this period and incorporate into the way we work and communicate and present our businesses in the future. For some not previously using digital forms of Marketing and communication extensively, the strict lockdown…

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TEn Top Tips for Social Media Success

Promoting yourself and your products on social media is a great way to get yourself noticed, and what’s more, it doesn’t have to cost you anything at all. Spending just a little time can bring some big rewards. We have put together our TEn Top Tips for Social Media Success below 1. Find the platform for you. Find the social media platform that you will get the most success from. Specialise in high-end cars? Maybe Instagram will be your go-to. More of a B2B broker? Then LinkedIn is probably for you.…

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How to handle a hard market

As a Broker working in a hard market, it is more important than ever to ensure your customers fully understand the market situation. In tough times customers may be blinded by price and get cover that doesn’t fully meet their requirements. Customers need to understand why their policies may be more expensive or harder to place, the benefits of using a broker and how you will help them secure the cover that is best suited to their needs. Below are a few key steps to best help your customers: Education…

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